shipping, ordering and returns:

Shipping Methods & Costs

 We offer the following shipping options via UPS for delivery within the U.S. If you wish to ship a package to either an international address, P.O. boxes, APO addresses or US territories, we can give you a quote on costs. Call us toll free 877-989-4104 or send email to floatthis@aol.com. 

 Gift Certificates are shipped free of charge using USPS First Class delivery. 

 

Multiple Ship To Addresses

Use our multiple ship-to capability to send gifts to different addresses, whether you're sending the same gift to everybody or different gifts to each address. We have enhanced this service so that you can take care of all your gift giving in a single checkout. Look for it on the Checkout page. 

  

Sales Tax

A sales tax of 7.3125% is added to all orders shipped to New Mexico addresses. Sales tax is not charged on shipments to gift recipients outside New Mexico. 

 

Payment Options

We accept American Express, VISA, MasterCard and Discover credit cards. We do not accept cash, checks or CODs. 

 

Telephone Orders

We encourage you to order online for the fastest possible service, but please feel free to call in your order. Call us toll-free at 1-877-989-4104 Monday-Friday, 9 am til 6 pm MST. 

 

Catalog Orders

We do have a small and modest catalog, but with only a fraction of the items shown on our website. If you would prefer have it in your own two hands, send us an email: floatthis@aol.com. We'll be happy to put one in the mail to you! 

 

International Orders

At this time, we accept orders from international customers who are shipping to addresses in the U.S. only. We are unable to ship to APO addresses, but hope to offer this service soon. 

 

Order Confirmation

After ordering, you will receive an email confirmation from us telling you we received your order. If you receive duplicate confirmations without placing duplicate orders, please call our customer service toll-free 877-989-4104. 

 

Multiple Ship to Addresses

Use our multiple ship-to capability to send gifts to different addresses, whether you're sending the same gift to everybody or different gifts to each address. We have enhanced this service so that you can take care of all your gift giving in a single checkout. Look for it on the Checkout page.

 

Personal Shopper

Need help choosing a gift? We can answer your questions and help you put together just the right gift. We have some customers who give us their entire holiday gift list and have us do the rest! 
 

Gift Wrap

We love to wrap presents! There is nothing we cannot wrap! And we all know it's the little things that count (even when you're sending large quantities). If you'd like, we'll send each of your gifts in our signature metallic Waves print tied with a grosgrain ribbon, and print your message on our custom designed gift cards. We can also group your gifts in gift baskets that we have chosen to fit with our Japanese inspired products. Call us for help, or select the "gift wrap" option during the purchace process.

Corporate & Business Gifts

We know that when you say thank you, welcome aboard or congratulations with a gift, your gift says something about you. That's why our gifts celebrate your gratitude with style. Your style. Distinctive. Individual. Uncommon. Just like the people you work with. 

To learn more about our corporate gift-giving services, email us at floatthis@aol.com or call us toll-free at 1-877-989-4104 (Monday through Friday, 9am-6pm MST) to speak with a Corporate Service representative. In addition to giving you all the details of our special services listed below, we can work with you to develop a gift-giving plan personally suited to your company's needs. 

 

Corporate Gift Certificates

Ten Thousand Waves gift certificates are available in set denominations and will not be taxed. Gift certificates are shipped via USPS First Class only. Great gift to give your overworked employees! 

 

Bulk Orders

Long client list? Big team? No problem. We can arrange for large-scale orders-and still make each recipient feel special.