Returns & Exchanges

 We are happy to replace a gift with another selection, issue a gift certificate or refund the credit card used for its purchase. We are unable to refund gift box or gift wrap charges and cannot accept them as a return. 

Just repack the gift in its original packaging, if possible, and follow these simple steps: Contact our customer service department. Our staff is available Monday - Friday, 9 am to 6 pm MST. You can contact us by calling toll-free 1-877-989-4104. 

  

Return to our shipping address: 

The Floating World Store at Ten Thousand Waves 320 tesuque Drive Santa Fe, NM 87505 

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. We are not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged, defective or not the correct product, we will refund you the cost of return postage/shipping. 

  

Waves Guarantee

At the Floating World, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you or your gift recipient are not completely satisfied with your gift, we'll exchange it or refund the credit card used for purchase.